Hayden Homes Seeking Customer Service Manager

Customer Service Manager for Residential Home Builder


High energy position to facilitate the Customer Relations with the homeowners, construction, sales and sub-contractors on newly built homes.

Our mission is to provide each one of our homeowners with a new home buying experience that reflect exceptional service and quality. We view each home a success when every interaction that our home buyer has with our team members is a positive experience. We strive to set ourselves apart by our service, our communication, timeliness, and personal attention.

Team performance expectations and goals, providing individual self passed position. Ensuring and improving customer satisfaction, monitoring real time service levels and schedule adherences, and serving as leader and point of contact for escalated customer service concerns with homeowner.

Overall responsibilities include:

Currently seeking someone who is skilled and very knowledgeable in construction. Understanding from the dirt work, through framing, drywall, trim, to final grade. Must be willing to crawl a floor crawl space to confirm that the infrastructure has been installed correctly. Same with the attic area.

• Quality control on each and every home to encompass a quality home inspection, from the under floor access to the attic, confirming that all items through out home are in working condition.

• New Home Orientations to be completed with each new homeowner, explaining our warranty policies.

• Leading by example, acting as a role model, and ensuring a fun, respectful, challenging, and positive work environment

• Understanding and correctly utilizing resources provided by internal systems, budgeting, legal processes, and policies
• Managing down stream employees in a professional manner, being able to communicate how various processes should be completed.

• Working with sub contractors, to ensure that the warranty work is completed to homeowner satisfaction.

• Willingness to utilize the tools that may be necessary to complete a specific task

• Negotiating with the subcontractors on price point per job required

• Must be self motivated

• Knowledge background and confidence to work independently on projects

• Ability to multitask in a dynamic, evolving work environment

• Ability to prioritize, follow through, and stay on track

• Ability to effectively communicate and convey ideas to a diverse range of clients

• Ability to find reasons and causes for results

• Ability to quickly assimilate and synthesize new knowledge

• Ability to solve practical problems and deal with a variety of concrete variables.

Helpful Experience:

BA/BS degree

2-4 years relevant supervisory experience

Strong communications and leadership skills

Ability to be flexible in assignment scheduling

Absolute passion for ensuring a great customer experience with every contact

Computer skills with excel, Microsoft, Warranty watcher.

Please respond to this email address: gnorens@hayden-homes.com or fax to (509) 241-0331

Futures Fair

Our chapter has been invited to have a table at the Futures Fair for High School students, Thursday, May 6th from 4:00 to 6:00pm.  We will need some volunteers to man the table and pass out brochures.  For those interested in volunteering, please contact Cathy Brady at cathy@americanrockproducts.com.

Health Care Update

The guest speaker for our March 16 meeting was Nancy Taylor-Babcock with Wells Fargo Insurance Services in Spokane.  Nancy  shared the results of a Wells Fargo's National Survey outlining the strategies and actions employers are taking to deal with rising health care costs. 

•      15% changed medical carriers
•      41% asked employees to absorb a greater cost share   
•      Half made change to both medical and Rx design

Nancy also reminded us about the complexity of a variety of compliance issues including:

• Cobra Notificiations
• Medicare Part D Notifications each year
• Update CMS Website each year
• CHIPRA  Notices
• Appropriate ERISA compliant Summary Plan Description
• FSA - COBRA Eligible Benefit

If all this leaves you reeling with questions, Wells Fargo is hosting a free seminar dealing with compliance issues May 4, at the Red Lion in Spokane.  If you're interested in attending contact Erin Repp at
509-783-2626.

NAWIC Scholarship Application due date - May 7, 2010

We are now accepting applications for this year's scholarship.  All applications must be postmarked by May 7, 2010 and should be addressed to:

     Julie Lindstrom
     c/o Dept of Labor & Industries
     4310 W 24th Ave
     Kennewick, WA 99338-1992

For an application or more information, send us an e-mail at nawic.tc@gmail.com and we will be happy to send you  eligibility and requirements information and  the 2010 application.

We hope you and your guests will join us:

Where:       Bookwalter Winery
When:        Thursday, March 11th
Time:          5:30 PM

Help us celebrate Women In Construction Week!!

Women UNDER Construction - Forum